Shipping policy
Shipping Information
Shipping Prices
Shipping costs are based on the weight and size of your parcel. Rates start from $12.90 (standard shipping fee for one album).
If you see two separate delivery charges at checkout, this means your order is being fulfilled from multiple locations. To avoid paying two shipping fees, feel free to contact us beforehand to check when all items will be available at the same location.
Shipping Provider
All orders are shipped via Australia Post and Sendle.
Domestic Transit Times
On average, domestic deliveries take between 2–14 business days to arrive.
Dispatch Times
Orders are typically processed and dispatched within 1–3 business days after payment is received.
While we strive to ship as quickly as possible, occasional delays may occur — we appreciate your understanding.
Changing Your Delivery Address
If you need to change your shipping address, please contact us before your order is dispatched. Once dispatched, we are unable to make address changes.
Out of Stock Items & Pre-orders
If your order includes an out-of-stock item or pre-order, we will hold the entire order until all items are available.
Any in-stock items in your order will be reserved for you during this time.
Delayed or Missing Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us at info@kpopcheck.com.au. We will open an investigation with the shipping provider on your behalf.
Tracking Your Order
Once your order is dispatched, you will receive an email with a tracking link to follow your parcel’s journey in real time using the latest updates from Australia Post or Sendle.
Damaged Parcels
If your parcel appears damaged upon delivery, please refuse the package if possible and contact our customer service team immediately for assistance.